Effective communication is simple but not easy, until you learn the formula and master the skills.  How many times do we have a conversation with someone and in the end they really didn’t hear a word we said.  How many times to we think we painted a picture that all understand, but in reality each saw something different.  How many times have we felt like we were on the same page when assigning a project or receiving direction only to find that there was complete mis-understanding.  To ensure truly effective and efficient operation and to drive extraordinary results, we all must learn and master the keys to communication and apply them intentionally until they become automatic. We must learn how and why communication goes wrong and stop it from going off the rails. When we learn and master these skills, we can eliminate virtually all miscommunication in the workplace and foster an environment of connection, clarity and productivity where teams feel trust, engagement & competence and can take on any challenge together.